These are approaches that are used to deal with disagreements or clashes in a healthy way. Conflict resolution ends disputes, while conflict management keeps conflicts healthy and controlled.

• Conflict Resolution -This means finding a peaceful solution to a disagreement so that both sides feel heard and understood. It focuses on ending the conflict and restoring harmony.
• Conflict Management -This is the process of handling conflict effectively so it does not harm relationships or productivity. It doesn’t always mean eliminating conflict, but making sure it is handled constructively.

This is a supportive process that helps people manage disagreements by improving communication, reducing tension, and finding peaceful solutions that strengthen relationships.

• Identify the issue - understand the root cause of the conflict.
• Encourage open communication - let everyone express their views respectfully.
• Focus on interests, not positions - look at what people need, not just what they want.
• Find common ground - look for win-win solutions.
• Agree on action - decide how to move forward together.
• Follow up to ensure the solution is working.

This is a disagreement or clash between two or more people, groups, or even within oneself, due to differences in needs, values, opinions, or interests. Conflict happens when people (or even parts of ourselves) are not in harmony, leading to tension that needs resolution. It can show up in many ways:

• Interpersonal conflict - between individuals (e.g., friends, co-workers).
• Group or organizational conflict - between teams, departments, or communities.
• Internal conflict - within a person, when struggling with choices or emotions.

Conflict can happen within a person, between people, within groups, between groups, or across society.

• Intrapersonal Conflict - Conflict within oneself- when you feel torn between choices, values, or desires. Example: Deciding whether to stay at a secure job or pursue a risky dream.
• Interpersonal Conflict - Conflict between two people, often due to differences in opinions, needs, or personalities. Example: Friends disagreeing on how to spend time together.
• Intragroup Conflict: Conflict that happens within a group or team.  Example: Members of a project team disagree on how to divide tasks.
• Intergroup Conflict - Conflict between different groups, departments, or communities. Example: Two departments in a company are blaming each other for delays.
• Organizational Conflict - Conflict within a workplace or organization, often about resources, roles, or policies. Example: Employees feel management is unfair in promotions.
• Societal / Community Conflict - Large-scale conflict within a society, often about cultural, political, or social differences. Example: Disputes between communities over land or resources.

Conflict resolution counselling is important because it turns clashes into opportunities for understanding, growth, and stronger relationships. The following are some of the important aspects of conflict resolution counselling:

• Improves Communication - helps people listen better, express themselves respectfully, and reduce misunderstandings.
• Restores Relationships - supports healing in broken trust between friends, partners, families, or colleagues.
• Reduces Stress and Tension - unresolved conflict often causes anxiety, anger, or fatigue; counselling eases this burden.
• Builds Problem-Solving Skills - teaches people how to handle future disagreements calmly and fairly.
• Encourages Emotional Awareness - helps clients understand their feelings and reactions during conflict.
• Promotes Cooperation and Teamwork - especially useful in workplaces, families, or groups where collaboration is needed.
• Prevents Escalation - timely counselling stops small issues from turning into major disputes or violence.
• Strengthens Mental Wellbeing - peaceful resolution reduces emotional strain and improves overall mental health.

• Neutral Mediator - stays impartial and ensures all sides are heard.
• Facilitator of Communication - help the client to express their thoughts and feelings clearly and respectfully.
• Emotional Supporter - provides a safe space to manage anger, hurt, or stress.
• Problem-Solving Guide - helps clients explore options and work toward win–win solutions.
• Skills Trainer - teaches conflict management, active listening, and negotiation skills.
• Preventer of Escalation - ensures discussions remain safe and constructive, avoiding hostility.
• Relationship Builder - helps restore trust and strengthen connections between conflicting parties.

Provides versatile counselling to our clients within the county and in the Global space at the Online/Virtual Center, which is open from 6.00 AM to Midnight every day of the week. This dynamic center allows our Global clients to equally access therapy services from their country of residence, and for the other clients that treasure privacy to equally access therapy on or out of camera. However, for those around Nairobi, the Capital City of Kenya, we have a Physical Office for you in Nairobi, Upper Hill- Kenya Medical Association (KAM) Center. The Physical Center is open from 7.00 AM to 7.00 PM to accommodate those of you who are working.

The cost for virtual and physical therapy is the same, and our client can interchange the model without any penalty. The therapy session can be One-on-One, Joint/Couple, or Group therapy. We are a prepaid honest center, and once payment is made, it is reserved for a therapy session. It does not matter how long the client takes to be available; you cannot lose your money while in our system. Please take time and read our terms and conditions, to understand important parameters like session cancellation is done within 24 hours, and once payment is made for a therapy session, it cannot be refunded, but should be used for a therapy session only.

We have professional counselors who can work with aggrieved parties, whether individuals, couples, family members, business partners, or organizations, to facilitate conflict resolution and management, promoting peace by creating a win-win situation. The therapist’s role is to stay neutral, support healthy communication, and guide clients toward peace. Actually, the role of the therapist is to guide clients through the conflict in a safe, fair, and constructive way. This counselling is important because it helps individuals, couples, families, or groups to deal with disagreements healthily and constructively. Instead of letting conflict grow into anger, resentment, or broken relationships, counselling provides tools and guidance to resolve it. With the support of the therapist, the conflicting persons will learn how to appreciate differences in opinion as diversity in view, which enriches interaction and relationships.

The therapist will help the client identify triggers to conflict, analyze their belief system that leads to negative attitudes, feelings, and behaviors that promote tension and conflict. Focus is normally on individual responsibility, which fuels the conflict. Your therapist will provide a safe space to catharsis (vent out); help you to develop coping strategies; set health boundaries; learn time management skills; appreciate work plans; set realistic expectations; assertive training; say no to manipulation; learn to rely on an internal locus of evaluation for validation and reward. Our personal therapist will help you to avoid or reduce internal conflict first, before managing external conflict. Book a therapy session and find a mental wellness support and personal therapist, who will walk and guide you to manage the conflict that is interfering with your peace in a particular individual, group, or entity. Do not manage your conflict in the court of public opinion, especially on social media. The internet does not forget, and the social media family does not care much. Protect your image for tomorrow. Instead, come and Share With a Counsellor at our Share Centers. We will help you to heal your relationship and maintain your self-image in a confidential, safe space, whether virtually or in person. At Share We Care.

You can use Call, SMS, or WhatsApp, using any of the two official lines provided below at the contact us. In case you miss us using one medium, especially the call, use SMS or WhatsApp Chat, and we will promptly respond. You can access our services through our official email, and the administrator will escalate your request to the client manager for action.