Has a robust Online/Virtual Counselling Center, where actual therapy sessions are offered through laptops, tablets, or mobile phone gadgets, either via audio-visual call. This is not a reserve for people based in locations far from Nairobi, Kenya, where our physical counselling center is located, but rather for anyone who intends to have virtual therapy due to personal reasons. The center is accessible to the general public, who may be facing normal life challenges in life.

The counselling services are offered by professional counsellors, who have relevant training and are registered and licensed by the Kenya Counsellors and Psychologists Board, under the Ministry of Health. This is a mandatory requirement for all our therapists.  The therapists may belong to professional bodies governing their specialties, although it is not a mandatory requirement to serve at the Agency. A thin team of therapist form the full-time staff of the center, while a large number is made up of affiliate therapists, who were contracted by the center to offer specific services on a need basis, because they have their own counselling centers.

All communications to our esteemed clients are centralized at the Center, and therefore, should be directed to the Client’s Manager or Administrator; and most of the responses will still originate from the two central officers at the Center. Our communication is done through the two provided mobile phone numbers (Please save them on your phone for easy memory trigger) or through our official email (please add it to your contact book).

The Virtual Therapy Center is normally open for 18 hours a day, from 6.00 AM to 12.00 Midnight, seven days a week. This allows our Global clients to contact us irrespective of their time zones.

The most ideal time, between our client’s initial contact and the therapy session, is set at 24 hours. This allows the preliminary process, like actual therapy session booking (payment, completion of client intake form, and matching with the most suitable therapist to take place.  The clients have the liberty to book a session; the process takes 24 hours.

Sometimes, life happens to us and delivers unpleasant news that triggers a myriad of negative emotions, which may compel our esteemed client to require urgent therapy sessions. In such a case, the Center has full-time staff at the office who are our standby therapists. In this case, the client will make payment and complete the client intake form, and will be allocated the available therapist at the center for their physical therapy session, within the shortest time possible.  The welfare of our client is our priority, and this forms the unique cases of walk-in clients we deal with. Anytime, anywhere, Share with a Counsellor because At Share We Care. 

This is our New Website (With more features coming up). Once the online booking system is completed, every client will have their private account to access their portal, in which they will book their therapy session with all correlated services like payment and reports embedded in. This will be up and functioning before the end of the year.  In the meantime, esteemed client, reach the client manager through the two numbers indicated below or through the email provided for now.

You can use Call, SMS, or WhatsApp, using any of the two official lines provided below at the contact us.  In case you miss us using one medium, especially the Call, use SMS or WhatsApp Chat, and we will promptly respond.  You can access our services through our official email, and the administrator will escalate your request to the client manager for action.